Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingua Mastery processes personal data in connection with its website, course inquiries, level screening, enrolment, and related communication for small-group language courses.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment-related records, attendance and progress information, and technical data such as device, browser, and log data. Where users communicate with us, we also process the content of messages and any information needed to manage bookings, course administration, and support.

The data we collect depends on the service requested and the way the website is used.
02 · Sources

Sources of Data

We receive personal data directly from users when they submit an inquiry, book a course, complete level screening, confirm terms, enrol, or contact us by phone, email, form, or in person. We also collect certain data automatically through website and system interactions, and we may receive limited information from payment or service providers involved in operating the service.

Information comes mainly from users, with some technical data created automatically.
03 · Cookies

Types of Cookies

The site may use strictly necessary cookies, preference cookies, and limited analytics cookies. Strictly necessary cookies support core functions such as page navigation and form submission. Preference cookies remember selected settings. Analytics cookies help us understand how the site is used so we can maintain and improve performance. We do not use cookies to make decisions with legal or similarly significant effects.

We use only the cookie categories needed for site operation and basic analytics.
04 · Controls

Cookie Controls

Users may block or delete cookies through their browser settings and may manage non-essential cookies through any consent controls provided on the site. If cookies are disabled, some features may not function as intended, especially those linked to booking, session continuity, or preference storage.

Cookie settings can be adjusted through browser tools and, where available, site controls.
User Rights

Your Rights

Subject to applicable law, users may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability in appropriate cases. We may need to verify identity before acting on a request and may decline requests where retention or disclosure is required by law.

Available rights may vary depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, users should provide enough information for us to identify the relevant data and understand the request. We may ask for additional details to confirm identity and to process the request accurately. If a request is complex or numerous, we may respond within the extended period allowed by law.

Requests are handled through the contact channels listed in this policy.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, and compliance obligations. When data is no longer required, we delete it or anonymise it, unless a longer retention period is needed under law or for the establishment, exercise, or defence of legal claims.

Retention is based on the purpose of collection, legal duties, and operational need.
Policy Updates

Policy Updates

When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change materially affects how we process personal data, we may provide additional notice where appropriate.

We may revise this policy to reflect legal, operational, or technical changes.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+33 6 10 22 91 01
Postal address
55 Avenue des États-Unis, 63000 Clermont-Ferrand
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
01

Purposes of Processing

Personal data is used to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons and guided practice, review progress, process payments, maintain records, operate the website, improve service quality, and meet legal or compliance obligations.

We process data only for operational, administrative, and legal purposes connected to the service.
02

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, or technical maintenance. These recipients act on our instructions or under their own applicable obligations and are not permitted to use the data for unrelated purposes.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect the rights and safety of users or the business, or address fraud, security, or technical incidents. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required for legal compliance or to protect rights and security.
GDPR
Regulation

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for course administration, communication, website operation, and related support.

Because Lingua Mastery operates in France and serves users in the European Economic Area, GDPR applies where personal data is processed in scope of that regulation.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Commission Nationale de l'Informatique et des Libertés (CNIL)
This section is intended for users whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where applicable, users may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. Users also have the right to lodge a complaint with the competent supervisory authority if they believe their data protection rights have been infringed.

GDPR rights are available only to the extent they apply under law and the facts of the request.